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Pakistan ticket

Setup

Creation

  • Pakistan ticket is one of the tickets received from odoo using this API.
POST /accounting_backend/public/api/v1/odoo_tickets
{
    "Request": "RF/498929",
    "Client": "Rabab Ali Fahmi Abu Taweeleh",
    "PhoneNumber": "False",
    "mobile": "+20 102 442 4052",
    "TradingNumber": "False",
    "SugarClientID": "C00371991",
    "amount": "500.00",
    "DestinationCountry": "Pakistan",
    "DestinationCity": "karashi",
    "OperatingUnit": "Equiti Jordan",
    "CommissionType": "Equiti Jordan",
    "TransferDate": "2024-02-13 11:05:12",
    "Currency": "USD",
    "LocalCurrency": "PKR",
    "LocalCurrencyAmount": "0.00",
    "ArabicName": "False",
    "comment": "False",
    "address": "False",
    "payment_type": "False",
    "key_address": "False",
    "vodafone_number": "01021066271"
}

Note

  • Make sure that Request attribute have to be a unique value to create new ticket, otherwire the existing ticket id will return.

Validation

  • No validation on this API.

Process

Approve

After pass all checks, the ticket will be routed to specific employees to process it based on routing system.

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Four things to mention here:

  1. Rate field can be edited.
  2. Confirm the field value at the end.
  3. After confirm all editable fields a new button will appear say "Approve & Send", click it to approve the ticket.

When approve the ticket, the approve handler specified for this type of tickets (odoo_ticket) will run.

Approve handler of odoo_ticket contain these steps:

  1. Redirect it to custom chats with custom template based on routing system.

Apply

The ticket can be applied from the ticketing page by the employee.

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Or by reply on the report with an image:

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